Wednesday, May 25, 2011

Passengers options on travel- the EU ash cloud!




If flight has been cancelled,

If you are flying from your local airport, you can rebook free of charge for a later flight – or cancel, and apply for a refund, which, with luck, will turn up in a couple of weeks. Of course if you've booked (as many people do these days) an outbound on one airline and an inbound with another carrier, you can only claim back the outbound flight – unless the inbound one is subsequently cancelled. If you're away from home, it's a very different story – the airline has a duty of care to look after you – as long as it's based in the EU. So, stay by the pool and order lunch until the airline can get you home.

If you have to get home,

If you decide to make your own way back, the only liability of the airline is to refund the fare for the cancelled flight. All other costs are down to you – though some travel insurers may compensate you. Your airline may offer to fly you to an alternative destination, such as from Faro to London rather than Edinburgh, but in these cases you must meet the onward travel expenses.

If you are outside the EU on a non-EU airline,

Then you could be in trouble. For example, if you're in New York and flying on one of the US airlines, they will say, approximately, "We'll get you where you need to be, as soon as we can, but meanwhile you're on your own" – and that's in a city where accommodation typically costs £200 a night. Even if you booked, say, with BA, you could find yourself flying on a "codeshare" with its partner American Airlines – in which case there is no obligation of care. It's the "metal", ie the airline doing the flying, that counts.

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